This Privacy Policy describes how https://aquariumfoundation.org.za (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting personal information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files and tags.
- Disclosure for a business purpose: shared with our processor WooCommerce.
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping (if applicable), and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor WooCommerce.
Customer support information
- Examples of Personal Information collected: name, billing address, shipping address, email address, and phone number.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our Customer Relationship Manager (CRM), HubSpot.
Minors
We do not intentionally collect Personal Information from children. If you are the parent or guardian and believe your child has provided us with Personal Information, please contact us at the address below to request deletion.
Sharing personal information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use WooCommerce to power our online store. You can read more about how WooCommerce uses your Personal Information here: https://automattic.com/privacy/.
- We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
- We use HubSpot as our CRM, storing customer details as well as managing our email marketing database. You can read more about how WooCommerce uses your Personal Information here: https://legal.hubspot.com/privacy-policy.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
- We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by:
- FACEBOOK – https://www.facebook.com/settings/?tab=ads
- GOOGLE – https://www.google.com/settings/ads/anonymous
- BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Using Personal Information
We use your personal Information to provide our services to you, which includes offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
In South Africa, we must operate under the law of the Protection of Personal Information (PoPI) Act. The POPI Act covers personal information, which means any information that relates to a specific person. The law notes that this isn’t limited to a “natural person” (that is, a human being) but also a “juristic person” which means an independent legal entity such as a company.
Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
- Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.
We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.
Our processor WooCommerce uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.
Your Personal Information will be initially processed is processed and secured in the EU before being transmitted and stored in the US. For more information on how data transfers comply with the GDPR, see HubSpot’s Data Processing Agreement: https://legal.hubspot.com/dpa.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
We use the following cookies to optimize your experience on our Site and to provide our services.
Below the cookies that our website uses:
wordpress.org
|
Cookie |
Duration |
Purpose |
Logged-in Users Only? |
|
devicePixelRatio |
Browser default (1 year) |
Used to make the site responsive to the visitor’s screen size. |
No |
|
wordpress_test_cookie |
Session |
Tests that the browser accepts cookies. |
No |
|
_ga |
2 years |
Google Analytics – Used to distinguish users. |
No |
|
_gat_<property-id> |
1 minute |
Google Analytics – Used to throttle request rate. |
No |
|
_gid |
24 hours |
Google Analytics – Used to distinguish users. |
No |
|
tk_ai |
24 hours |
Jetpack – Stores the unique identifier for the publisher to enable Jetpack to collect data. |
No |
|
tk_lr |
1 year |
Jetpack – Stores the unique identifier for the publisher to enable Jetpack to collect data. |
No |
|
tk_or |
5 years |
Jetpack – Stores the unique identifier for the publisher to enable Jetpack to collect data. |
No |
|
wp-settings-{user_id} |
1 year |
Used to persist a user’s wp-admin configuration. |
Yes |
|
wporg_logged_in |
14 days if you select “Remember Me” when logging in. Otherwise, Session. |
Used to check whether the current visitor is a logged-in WordPress.org user. |
Yes |
|
wporg_locale |
1 year |
Used to persist a user’s locale configuration. |
Yes |
make.wordpress.org
|
Cookie |
Duration |
Purpose |
Logged-in Users Only? |
|
welcome-{blog_id} |
Permanent |
Used to record if you’ve chosen to hide the “Welcome” message at the top of the corresponding blog. |
No |
|
showComments |
10 years |
Used to determine if you prefer comments to be shown or hidden when reading the site. |
No |
*.trac.wordpress.org
|
Cookie |
Duration |
Purpose |
Logged-in Users Only? |
|
trac_form_token |
Session |
Used as a security token for cross-site request forgery protection. |
No |
|
trac_session |
90 days |
Used to keep anonymous session information. |
No |
codex.wordpress.org
|
Cookie |
Duration |
Purpose |
Logged-in Users Only? |
|
codexToken |
6 months |
Used to check whether the current visitor is a logged-in WordPress.org user. Only set if you select “Keep me logged in” when logging in. |
Yes |
|
codexUserId |
6 months |
Used to check whether the current visitor is a logged-in WordPress.org user. |
Yes |
|
codex_session |
Session |
Used to check whether the current visitor is a logged-in WordPress.org user. |
Yes |
*.wordcamp.org
|
Cookie |
Duration |
Purpose |
Logged-in Users Only? |
|
camptix_client_stats |
1 year |
Used to track unique visitors to tickets page on a WordCamp site |
No |
|
wp-saving-post |
1 day |
Used to track if there is saved post exists for a post currently being edited. If exists then let user restore the data |
Yes |
|
comment_author_{hash} |
347 days |
Used to tracked comment author name, if “Save my name, email, and website in this browser for the next time I comment.” is checked |
No |
|
comment_author_email_{hash} |
347 days |
Used to tracked comment author email, if “Save my name, email, and website in this browser for the next time I comment.” is checked |
No |
|
comment_author_url_{hash} |
347 days |
Used to track comment author url, if “Save my name, email, and website in this browser for the next time I comment.” checkbox is checked |
No |
|
wp-postpass_{hash} |
10 days |
Used to maintain session if a post is password protected |
No |
|
wp-settings-{user} |
1 year |
Used to preserve user’s wp-admin settings |
Yes |
|
wp-settings-time-{user} |
1 year |
Time at which wp-settings-{user} was set |
Yes |
|
tix_view_token |
2 days |
Used for session managing private CampTix content |
No |
|
tk_ai |
Browser default |
Used for tracking |
No |
|
jetpackState |
Session |
Used for maintaining Jetpack State |
Yes |
|
jpp_math_pass |
Session |
Verifies that a user answered the math problem correctly while logging in. |
No |
|
stnojs |
2 days |
Remember if user do not want JavaScript executed |
No |
|
wordpress_logged_in_{hash} |
Session |
Remember User session |
Yes |
|
wordpress_test_cookie |
Session |
Test if cookie can be set |
No |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@aquariumfoundation.org.za or by mail using the details provided below:
Two Oceans Aquarium Education Foundation, Dock Road, Two Oceans Aquarium, Waterfront, Western Cape, 8001, South Africa
Last updated: 12 October 2020
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here:
The Information Regulator (South Africa)
33 Hoofd Street
Forum III, 3rd Floor Braampark
P.O Box 31533
Braamfontein, Johannesburg, 2017
Mr Marks Thibela
Chief Executive Officer
Tel No. +27 (0) 10 023 5200, Cell No. +27 (0) 82 746 4173
Complaints email: complaints.IR@justice.gov.za
General enquiries email: inforeg@justice.gov.za.